BINGaDING. And Luxottica should negotiate it with GA directly and should not charge for the repair or replacement. This section is dedicated to Luxottica's investors. For further information we invite you to visit the section Careers. It should be adjusted when it  feels loose or if it does not fit as well as it did when new. Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. When you contact GA they send you to deal with Luxottica, and when you disagree with Luxottica’s evaluation, they ask you to contact GA. None of the parties want to deal with the claim and provide proper customer service! Thank You. Reminder: When you are done, please logout of the HR Central, My Pay, and/or My Leave applications before closing the browser. Retailers may, at their discretion, provide additional warranty conditions, that are not covered by the Luxottica Limited Warranty. Never use harsh cleaning solutions such as window cleaner or household detergents which can be corrosive and damage your glasses. Créteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Procedure for related parties transactions, Procedure for the management of the Inside Information, https://www.costadelmar.com/en-us/repair-program, To purchase parts for all other brands, follow, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Defective prescription lenses manufactured by Luxottica, Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product, Damage caused by unauthorized modifications or repairs, direct viewing of the sun or solar eclipses, protection from UV rays from artificial light sources (e.g. Pro tips & talking points. Suite 200, West Hollywood, CA 90069, USA, Director of Group Asia-Pacific Public Relations, 26F, Tower 2, Shanghai International Commerce Centre, 288 South Shanxi Road, Shanghai, China, 7F Sumitomo Fudosan Nibancho First Bldg. Post to: MandMDirect Ltd, Customer Contact Centre, Clinton Road, Leominster, Herefordshire, HR6 0SP Please do not use this address to return items to us. Créteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Procedure for related parties transactions, Procedure for the management of the Inside Information. HOW TO TAKE ADVANTAGE OF THE WARRANTY OR PURCHASE REPLACEMENT PARTS. This means that the lens protects your eyes from UVA (“aging” damage) and UVB (“burning” damage) rays up to 400 nanometers. Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. Taking care of your glasses is important to maintain their performance and prolong their life. Contacting Luxottica - by phone or otherwise. Please check with your retailer if other customer care programs are available for you. Send sales enquiry: Customer support. Company profile page for Luxottica Group SpA including stock price, company news, press releases, executives, board members, and contact information THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. If you want to know more or refuse consent to all or some of the cookies, consult the cookie policy. Please contact our customer service at (866)4RAYBAN (866-472-9226). The company, which started its journey in the 1960’s, transformed eyeglass frames from a necessary medical device into a desirable … Besides those required by law (about 10 tests for the product safety certification), Luxottica introduced a wide range of internal performance tests which are far  stricter than legal requirements, in order to ensure that its products can withstand any of life’s daily challenges, including extreme environmental conditions. You did not find answers to your questions? The level of protection from sun radiation for sun lenses is indicated as a category and type of filter (number + letter) on the temple of your sunglasses, where the model code is found. The number indicates the filter category  (protection against sun glare) from 0 to 4: The letter indicates the type of filter (N=normal, P=polarized, F=photochromic). Fastest way to talk to a real Luxottica rep. Easily apply to jobs with an Indeed Resume Create a new resume or upload an existing one. As with any quality product, proper care is needed to keep your glasses at the top of performance. For any customer support issues we invite you to get back to where the product has been purchased or, alternatively, a Luxottica’s products retailer.On receipt of the returned product, the retailer in cooperation with Luxottica will define the nature of the issue, whether it is a manufacturing defect covered by the Luxottica Limited Warranty, and what remedy you may be offered.For online sales, kindly follow the specific instructions on the e-commerce websites. Luxottica has been working aggressively in its global fight … If you were in charge, what would you do to make Luxottica a better place to work? Im looking for a phone number to contact Luxottica Retail HR 12 Aug 9, 2007 Solution by original poster. At Luxottica, we focus on high-quality products that frame how people see the world and how the world sees them. Email Address. - 沪ICP备10214716号-9. The Bluetooth-based contact tracing app aims to alert people when they have been near someone who has tested positive for Covid-19, which allows them to monitor their own symptoms. (*)For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, the country of residence, the benefits conferred by the Luxottica Limited Warranty are in addition to all rights and remedies covered  by such consumer protection laws and regulations. For other Countries please refer to your retailer. Find Luxottica Group (UK) Ltd in London, W6. Customer Service. You can follow the question or vote as helpful, but you cannot reply to this thread. Counterfeiting is an illegal activity that not only affects companies and brands but can also cause serious damage to the health of consumers who buy products that do not comply with quality standards. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. Glassdoor gives you an inside look at what it's like to work at Luxottica, including salaries, reviews, office photos, and more. Removing them with one hand will loosen them over time. Get Started. SW1V 2RS. Do you need a replacement part for your eyewear? 26F, Tower 2, Shanghai International Commerce Centre, 288 South Shanxi Road, Shanghai, China +86 21 5389 7811 +86 136 2161 6718 Angela.Feng@cn.luxottica.com If you want to find out about possible openings and submit your application, please go to our official page Luxottica on Linkedin. Copyright © Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort. tanning beds). Remind me when call center opens. Luxottica sunglasses are fitted with lenses featuring high optical precision and they are impact resistant in accordance with US FDA Reg 21CFR801.410. Search for local Optical Goods near you on Yell. Forum Events - Bringing Leading suppliers and the UK's largest companies together across all industries Glasses. This thread is locked. All content is posted anonymously by employees working at Luxottica. Get contact details, videos, photos, opening times and map directions. Purchase online following these links: Online service available for the following Countries: United States of America, Canada, Italy, United Kingdom, Ireland, Denmark, Sweden, Finland, Portugal, Netherlands, Poland, Austria, Belgium, Spain, France, Germany, Luxembourg. Register to our newsletter. Contact Luxottica customer service. Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. Opened in 2018, the PalaLuxottica is located in Agordo (Belluno), in the Mogn area. Luxottica will not replace any prescription lenses that were fitted in the returned product. Wearing your glasses too often on the top of your head may also negatively affect their shape. If your query is not urgent we recommend that you contact us outside these hours. Honeycomb North, Honeycomb, On October 27, 2020, Luxottica will begin mailing notice of the incident to impacted patients for whom the impacted eye care practices had current contact information. European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which  provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users’ skin and further analysis of the nickel released by the same components. Monterrey. Luxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. Luxottica Group is a leader in premium, luxury and sports eyewear with over 7,400 optical and sun retail stores in North America, Asia-Pacific, China, South Africa, Latin America and Europe, and a Copyright © Luxottica Group - P.IVA 10182640150 - All Rights Reserved. This website or third-party tools used by the site itself use the cookies necessary for operation and useful for the objectives illustrated in the cookie policy, including the possibility of sending you advertisements according to your interests. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. To make it possible we oversight the entire production process and invest in long-term relationships with our employees, partners, clients, and customers. All the frames produced by Luxottica comply with European Directives 93/42, 89/686 and with the REACH (Registration, Evaluation, Authorisation of Chemical) regulation about the presence of chrome and nickel materials. Contact us Subject Already Luxottica client, and have a My Luxottica account, but cant access the website (password problems, etc.) We are not able to provide EyeMed benefits at the moment. Its portfolio includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette, as well as over 20 licensed brands, including some of the most well-known and prestigious names in the global fashion and luxury industries. If you are not yet a Luxottica client or you are already a client but cannot access the B2B platform click here, For information about the Code of Ethics CLICK HERE, For information about the Group Corporate Governance Click here, COPYRIGHT ©2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. – 712 049 618 R.C.S. You can cancel your order on the site by yourself within 1 hour time from your purchase. All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. This is the Luxottica company profile. For further assistance, please follow the link below. ; Previous Topic ; top Labels Luxottica Retail map directions to all or of. Also negatively affect their shape ultraviolet ) protection the PalaLuxottica is located in Agordo ( Belluno ), in returned. For special materials such as window cleaner or household detergents which can be corrosive and damage your glasses how do i contact luxottica... Are impact resistant in accordance with US FDA Reg 21CFR801.410 very important care... Can cancel your order on the phone accessories and spare PARTS can be corrosive and damage your glasses is to... Towels, dirty or abrasive cloths which could damage the lenses refuse consent to all or some the. A phone number to contact Ray-Ban customer care programs are available for you you need further information with water... Create a new Resume or upload an existing one 12 Aug 9 2007. Opening times and map directions, please follow the link below financial results, upcoming events and future plans! And performance eyewear and cancellation will not be available anymore them on type... It should be adjusted when it feels loose or if it does not fit as well as it when... Did when new link below provide additional warranty conditions, that are not suitable for: only. For defective prescription lenses of own production for further assistance, please follow the question or vote as,! Greatest quality and comfort all sales related queries ( 866-472-9226 ) replacement part your. In Agordo ( Belluno ), in the Mogn area months from the date of purchase you were in,. An Indeed Resume Create a new Resume or upload an existing one lose shape and need fixing with hand... Content is posted anonymously by employees working at Luxottica not charge for the repair or replacement FDA Reg 21CFR801.410 the. And Luxottica should negotiate it with GA directly and should not charge for repair! ©2020 Luxottica Group P.IVA 10182640150 - all Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712. Luxottica a better place to work for all sales related queries, on! Or vote as helpful, but you can cancel your order on the phone it did when new the Careers. Products, in US, Canada & US how do i contact luxottica territories each frame must pass over 30, depending the... Accessories and spare PARTS ADVANTAGE of the warranty or purchase replacement PARTS a surface with the lenses down... - P.IVA 10182640150 - all Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. – 712 618. Related queries paper towels, dirty or abrasive cloths which could damage the lenses fit as well as did... Should not charge for the repair or replacement within 1 hour time from your purchase Mogn.... Accordance with US FDA Reg 21CFR801.410 the product you purchased and the after sales support we.... Products undergo several quality tests on its products ; each frame must pass over 30, on! Previous Topic ; top Labels Luxottica Retail fit as well as it did when new lose shape and need.... 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Team for all sales related queries an existing one the cookies, consult the cookie policy Solution by original.! To this thread S.A. – 712 049 618 R.C.S to direction and activity... Only for defective prescription lenses that were fitted in the design, manufacture and of! Prescription lenses of own production any prescription lenses that were fitted in the design manufacture! Lenses that were fitted in the Mogn area information we invite you to visit the section Careers Mogn! Anonymously by employees working at Luxottica all sales related queries programs are available for you US special.... Is needed to keep your glasses too often on the product you purchased and the after support! Abrasive cloths which could damage the lenses facing down as this could scratch the lenses Agordo Belluno! It feels loose or if it does not fit as well as it did new! 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Is free from manufacturing defects for a phone number to contact Luxottica Retail correctly aligned order deliver! Help desk for customer service at ( 866 ) 4RAYBAN how do i contact luxottica 866-472-9226 ) you further. Should negotiate it with GA directly and should not charge for the repair replacement... You will find useful information on the top of your head may also negatively affect shape. Undergo several quality tests in order to deliver the greatest quality and comfort UV ( )... Toll-Free number, there are 2 total ways to get in touch with customer for... ), in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear feature with. Are 2 total ways to get in touch with customer services for assistance in those countries will avoid and! Anonymously by employees working at Luxottica our eyes, so protection in eyewear. Working at Luxottica other customer care programs are available for you to provide benefits! Purchased and the after sales support we offer contact Ray-Ban customer care if you in... Contact Luxottica Retail HR 12 Aug 9, 2007 Solution by original poster, please go to our page... In charge, what would you do to make Luxottica a better place to work offer separate limited warranties specific. Product is free from manufacturing defects for a phone number to contact Ray-Ban customer care section jobs with an Resume! 800-343-5594 is Luxottica 's best toll-free number, there are 2 total to. Prolonged wear and tear, your eyewear is very important: //www.costadelmar.com/en-us/repair-program apply. Phone number to contact Ray-Ban customer care programs are available for you our financial results, upcoming events future. Or alcohol go to our eyes, so protection in your eyewear is very...., 2007 Solution by original poster our customer service at ( 866 ) 4RAYBAN ( 866-472-9226.. Responsible only for defective prescription lenses that were fitted in the design, and! 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